General
To pay invoices conveniently and easily via direct debit, a SEPA direct debit mandate can be granted for association payments. This allows outstanding amounts from current and future invoices to be automatically debited from the registered bank account.
Before each debit, the payer is informed in advance about the amount and timing of the debit. A granted mandate can be revoked at any time, and unauthorized debits can be reversed within certain time limits.
Granting a SEPA direct debit mandate
A SEPA direct debit mandate can be granted in the following ways:
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When paying an invoice
Every invoice contains a payment link that can be used to start the online payment. Clicking on the link opens the invoice payment view, where you can then select SEPA direct debit. By clicking Pay now, the form for granting the SEPA direct debit mandate is displayed.
Invoice payment via online payment -
In the subscription administration
In the Subscription administration, there is a section SEPA direct debit mandate in the association details. By clicking Create SEPA direct debit mandate, the form for granting the SEPA direct debit mandate is opened.
Create SEPA direct debit mandate in subscription administration
Form for granting the SEPA direct debit mandate
The mandate is granted by providing the following information:
- Name of account holder
- IBAN
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Email
The provided email address is used to inform about debits from the account.
By clicking Grant SEPA direct debit mandate, the mandate is granted.
The data for the SEPA direct debit mandate is processed directly by our payment service provider Stripe. The Konzertmeister platform does not come into contact with payment data and does not store it anywhere. For better traceability, we only receive the last 4 digits of the registered IBAN to associate with the mandate.
Once the mandate is set up, outstanding amounts for current and future invoices are automatically collected.
The process from creating the direct debit mandate to the time when the invoice is marked as paid can take up to two weeks. Here we are dependent on the banks that process the direct debit.
Revoking a SEPA direct debit mandate
An active direct debit mandate can be revoked at any time.
To do this, go to Subscription administration, then select your association and go to the section SEPA direct debit mandate. If an active direct debit mandate exists, it will be displayed.
By clicking Revoke SEPA direct debit mandate, the mandate is revoked and no further automatic debits will occur.
If there are still outstanding invoices after revoking the direct debit mandate, they must be paid manually via online payment or bank transfer. A new direct debit mandate can also be granted subsequently.
Collection notification before account debit
The association administrator and the email address provided when setting up the direct debit mandate will receive an email notification two weeks before the automatic renewal of a subscription, informing them of the date and amount of the upcoming account debit.