Konzertmeister payment process

• General about the payment process
• Payment deadline
• Supported payment methods
• Information about VAT and reverse charge
• View invoices and payment intervals

General about the payment process

After ordering or automatically renewing a subscription, the system generates an invoice as a PDF. As soon as the invoice is available, you will receive an email with the invoice as an attachment. You will also be notified in the app that the invoice for your association is now available.

Payment deadline

After the invoice is issued, the following payment deadline applies, depending on the selected payment interval:

• 30 days for annual billing
• 15 days for monthly billing

Please pay the invoice within this period to prevent features for your association from being blocked.

Supported payment methods

We currently offer the following payment methods:

• Online payment

  The invoice contains a payment link with which you can pay online using

  • Credit card
  • EPS transfer
  • Klarna
  • SEPA direct debit

  Stripe is used as the payment service provider.

  By selecting SEPA direct debit, you can grant a direct debit mandate. The outstanding amount for the current and future invoices will then be automatically debited from the specified account, and the invoice will be marked as paid. Please note that the debit may take several days. You can revoke the direct debit mandate at any time in your subscription settings.

• SEPA transfer

  The invoice amount can also be paid via SEPA transfer by specifying the invoice number and association code.

  Below are the bank details for the Konzertmeister account:

  KM Konzertmeister GmbH
  Gartengasse 16, A-3743 Röschitz
  IBAN: AT20 3212 3000 0020 5427
  BIC: RLNWATWW123
  Bank: Raiffeisenbank Eggenburg

  You can also find the account details on the invoice for your association.

  Full name and address of our house bank (if required):

  Raiffeisenbank Eggenburg eGen mbH
  Hauptstrasse 33
  A-3751 Sigmundsherberg

  IMPORTANT: Please always provide the invoice number and the association code in the reference. These are listed on the invoice and are required by us to enable assignment of the payment to your association.

  The transfer must be made free of charges for the recipient!

  After the payment has been received by us, the invoice will be marked as paid and your association can use Konzertmeister for the entire interval.

  SEPA transfers within the EU are normally received in our account within one business day.

Information about VAT and reverse charge

General about VAT and reverse charge

Konzertmeister is subject to VAT in the country where the service is provided (corresponds to the invoice address). The displayed subscription prices are always gross prices and already include the VAT of the respective customer country. The included VAT amount is shown during the order and on the invoice.

Reverse charge

If a valid VAT ID is provided in the payment information, we issue a reverse charge invoice without VAT for customers outside Austria.

The final amount for the subscription always remains the same on our invoices, in order to be able to offer the same final price for the subscription packages regardless of the VAT rate and the customer country. This means that the amount to be paid remains unchanged even if a VAT ID is provided (price of the corresponding Pro subscription). We calculate from the (gross) invoice total the VAT of the respective customer country to be paid by us. With a stored VAT ID, this is not deducted from the price, but only indicated that the amount does not include VAT.

We also display the amount to be paid during the order process and indicate that the VAT liability is transferred to the service recipient (reverse charge system).

View invoices and payment intervals

You can find how to view all invoices for your association here: View invoices and payment intervals